Returns & Exchange Policy
Returns and exchanges policy.
Goods can be returned for a refund within 14 days of purchase for any reason – including incorrectly ordered. The value of the refund will be the full price paid less 20% restocking and administration fee and less original carriage charges. You must notify us of your intention to return the product within 14 days of receipt and once we have been notified, you have a further 7 days to have the goods returned to us at your own expense. Returned product must be in its original packaging where possible and in a re-saleable condition. Upon receipt and inspection, the credit will be issued. Exchanges are essentially a return (under the above policy conditions) and a new order.
Shortages, Damages, Faulty or incorrect goods
If any delivery is short delivered, damaged, incorrect or defective on the original delivery, we need to be notified within 5 days in line with standard transport regulations. Deliveries must be checked and signed for at the time of delivery; signing carrier’s delivery note “unchecked” or similar will not be acceptable. We aim to resolve any issues of this nature within 7 days of notification and will arrange to deliver/ collect/ replace items free of charge. Non-arrival of goods should be notified in writing within 14 working days of invoice date.
Your statutory rights are not affected.